Customer Reviews
Building Our Reputation, One Customer at a Time
We're a new online store, and we're working hard to earn your trust. Our customer reviews will appear here soon, help us build our reputation by being one of our first reviewers!
Reviews Coming Soon
We're transparent with you: we're a newly launched online store, which means we don't have customer reviews yet. But that's about to change!
We've integrated with Trustpilot, one of the world's most trusted review platforms, to collect genuine, verified customer reviews. As soon as our first customers receive their orders and share their experiences, their reviews will appear right here on this page automatically.
We believe in earning your trust through great service, competitive prices, and quality products, not through made-up testimonials. Every review you see here will be real, verified, and from actual customers.
Be One of Our First Reviewers!
Place an order with us and you'll be invited to leave a review on Trustpilot after you receive your items. Your honest feedback will help other shoppers make informed decisions and help us improve our service.
Why Trust Fragrance Click?
While we're building our review history, here's what you can count on when you shop with us:
100% Authentic Products
Every fragrance we sell is genuine and comes in full manufacturer's packaging. We only source from authorized distributors and official suppliers.
UK's Best Prices
Approximately 90% of our products are the cheapest available in the UK. We monitor competitor prices daily to maintain our position as a price leader in the fragrance market.
90-Day Returns Policy
Not happy with your purchase? We offer a generous 90-day return window. If you're not completely satisfied, we'll refund or replace your order, no questions asked.
Fast, Tracked Delivery
We offer free tracked delivery on all orders with Royal Mail Tracked 48. Need it faster? We have expedited options available. All orders are fully tracked so you know exactly where your parcel is.
Price Match Promise
Found a lower price within 7 days of your purchase? We'll refund you the difference. We're confident in our pricing, but if we've missed something, we'll make it right.
UK-Based Business
We're a registered UK company (Company No. 12092721) based in Plymouth, Devon. When you contact us, you're speaking with our UK-based customer service team.
Our Customer Promise
As a new online store, we know we need to earn your trust. Here's our commitment to you:
Honest Communication
We'll always be upfront with you. If there's a delay, a problem, or a mistake, you'll hear it from us first. No excuses, no deflection, just honest communication.
Quick Response Times
Got a question or concern? We aim to respond to all customer inquiries within 24 hours, often much faster. You're not just an order number to us, you're a valued customer.
Easy Returns Process
Returning something shouldn't be a hassle. We've designed our returns process to be as simple and straightforward as possible. No hoops to jump through, no complicated forms.
Secure Shopping
Your payment information is processed through secure, encrypted payment gateways including PayPal and Braintree. We accept all major credit and debit cards, PayPal, and Apple Pay for your convenience and security.
We're here to make your shopping experience great from start to finish. If we fall short of these promises, we want to hear about it so we can make it right.
How Customer Reviews Work
We believe in transparency, so here's exactly how our review system works:
1. You Place an Order
Shop with us and choose from our selection of competitively priced fragrances.
2. We Deliver Your Order
Your items are packed carefully and shipped with tracking so you can follow your delivery.
3. Trustpilot Invitation
After you receive your order, Trustpilot will send you an email invitation to leave a review. This ensures all reviews come from verified purchasers.
4. Share Your Experience
Leave an honest review, good or bad. We value genuine feedback because it helps us improve and helps other customers make informed decisions.
5. Reviews Appear Here
Once posted on Trustpilot, your review will automatically appear on this page through our Trustpilot widget. We don't filter or hide negative reviews, all verified reviews are displayed.
Ready to Shop?
Help us build our reputation by being one of our first customers. Experience our service, competitive prices, and authentic products for yourself.
Start ShoppingQuestions?
If you have any questions about our review process, our products, or our service, we're here to help.