Returns & Refunds
Easy Returns, Free of Charge
Changed your mind? Not completely satisfied? We offer free returns within 90 days of purchase. Our simple returns process makes it easy to get a full refund.
Our Returns Policy
90 Days to Return, Completely Free
You have 90 days from the date of purchase to return any item for a full refund. All returns are free of charge.
We want you to be completely happy with your purchase, so if something isn't quite right, we'll make it right.
Important Return Requirements:
If your product is damaged or faulty, you can return it even if the seal has been broken. Please contact our support team first so we can assist you.
How to Return an Item
Creating a return is simple. Just click the button below to access our returns portal on Royal Mail, where you can register your return, print your free pre-paid shipping label, and drop your item off at your nearest Royal Mail location or post box.
Receive Your Refund
Once we receive and inspect your return, refunds are processed the same day. Funds can arrive in 3 to 5 working days depending on your bank. Refunds are issued to your original payment method (credit card, debit card, PayPal, etc.).
Want a Different Product?
If you'd like a different fragrance, size, or product, simply return your original item for a refund and place a new order for what you'd prefer.
This ensures you get exactly what you want without any delays. Once your return is processed, you'll receive your refund and you can place your new order straight away.
Damaged or Faulty Items
If your item arrived damaged or is faulty, we sincerely apologise. We'll make it right as quickly as possible.
Please contact us at support@fragranceclick.co.uk before making your return, and include a photo of the damage if possible. This helps us resolve the issue faster and improve our packaging for future orders.
Once we receive and inspect your item, we'll process your refund the same day.
Quality Matters to Us
Every damaged or faulty return is reviewed by our team to identify any issues with our suppliers or shipping partners. Your feedback helps us maintain the highest quality standards.
Frequently Asked Questions
How long do refunds take?
Refunds are processed the same day we receive and inspect your return. However, it may take an additional 3-5 working days for the refund to appear in your bank account, depending on your bank.
Can I return an opened fragrance?
Generally, fragrances must be returned unopened with the seal intact. However, if the product is damaged or faulty, you can return it even if opened. Please contact us at support@fragranceclick.co.uk and we'll guide you through the process.
What happens if my return gets lost in transit?
All our return labels include tracking. If your return doesn't arrive within the expected timeframe, contact us and we'll investigate with the carrier. You won't be penalised if the carrier loses your return.
What if I ordered the wrong product?
No problem. Simply return the item for a full refund, then place a new order for the product you actually wanted. This ensures you get exactly what you need without any delays.
Need Help With a Return?
Our customer service team is here to help you with any questions about returns or refunds.
Contact Us
Have questions about our returns process? We're here to help.