Customer Reviews
Real Customers. Genuine Reviews. Collected via Trustpilot.
We collect honest customer reviews through Trustpilot, one of the world's most trusted review platforms. See what our customers are saying.
Read Our Reviews on Trustpilot
We collect genuine customer reviews through Trustpilot. Every review comes from a real customer who has placed an order with us. We do not post fake or paid testimonials.
Reviewed on Trustpilot
Why Shop With Fragrance Click?
Here is what you can expect when you shop with us:
Competitive Prices
We monitor competitor prices regularly and work hard to keep our prices as low as possible across our full range of fragrances.
90 Day Returns Policy
If you are not happy with your purchase, we offer a 90 day return window. We will refund or replace your order, no questions asked.
Fast Tracked Delivery
We offer free tracked delivery on all orders via Royal Mail Tracked 48. Expedited delivery options are also available at checkout. All orders are fully tracked from dispatch to delivery.
Price Match Promise
If you find a lower price elsewhere within 7 days of your purchase, we will refund the difference.
UK Based Business
We are a registered UK company (Company No. 12092721) based in Dartford, Kent. When you contact us, you are speaking with our UK based customer service team.
Our Customer Promise
Here is what you can expect from us when you shop with Fragrance Click:
Honest Communication
We will always be upfront with you. If you reach out about a delay, a problem, or a mistake, you will get a straight answer. No excuses and no deflection, just honest communication.
Quick Response Times
We aim to respond to all customer enquiries within 4 hours during office hours, and often much faster than that.
Easy Returns
We have made our returns process as simple as possible. There are no complicated forms and no unnecessary steps.
Secure Shopping
Your payment information is processed through secure, encrypted payment gateways. We accept all major credit and debit cards, PayPal, and Apple Pay.
If we ever fall short of these promises, please let us know so we can put it right.
How Our Review Process Works
We believe in being transparent, so here is exactly how our reviews are collected:
1. You Place an Order
Shop with us and choose from our range of fragrances.
2. We Deliver Your Order
Your items are carefully packed and shipped with full tracking so you can follow your delivery.
3. We Invite You to Leave a Review
After your order has been delivered, we will send you an invitation to leave a review on Trustpilot.
4. Share Your Experience
Leave an honest review, good or bad. We value genuine feedback because it helps us improve and helps other customers make informed decisions.
5. Your Review Goes Live on Trustpilot
Once posted, your review is published on our Trustpilot profile. We cannot filter or hide negative reviews.
Ready to Shop?
Browse our range of fragrances, and if you are happy with your order, let other shoppers know by leaving us a review on Trustpilot.
Start ShoppingQuestions?
If you have any questions about our review process, our products, or our service, please get in touch and we will be happy to help.