Promotional Terms and Conditions
Last Updated: January 2026
These Promotional Terms and Conditions apply to all promotions, competitions, discount codes, and special offers run by Fragrance Click Ltd. These terms are in addition to our main Terms and Conditions. In the event of any conflict, these Promotional Terms will take precedence for promotional activities.
1. General Promotional Terms
All promotions are subject to availability and may be withdrawn or amended at any time without prior notice. We reserve the right to substitute prizes or promotional items of equal or greater value if necessary.
Promotions cannot be exchanged for cash or combined with other offers unless explicitly stated. Each promotion will specify whether it can be used in conjunction with other discounts or offers.
Promotional prices and offers are only valid during the specified promotional period. Once a promotion has ended, standard pricing will apply.
We reserve the right to refuse or cancel orders that we believe are placed in breach of these promotional terms, including orders placed for commercial resale purposes.
2. Discount Codes and Vouchers
How to Use Discount Codes
Discount codes must be entered at checkout before completing your order. Codes cannot be applied to orders after purchase. Discount codes are case-sensitive and must be entered exactly as provided.
Validity and Restrictions
Each discount code has a specific validity period which will be stated when the code is issued. Expired codes cannot be used and will not be honored.
Unless otherwise stated, discount codes cannot be used in conjunction with other promotional offers or discount codes. Only one discount code can be applied per order.
Discount codes apply only to eligible products as specified in the promotion. Some codes may exclude delivery charges, gift wrapping, or specific product categories.
Discount codes are for personal use only and may not be reproduced, sold, or transferred without our permission. We reserve the right to cancel orders where codes have been used fraudulently or in breach of these terms.
3. Flash Sales and Limited-Time Offers
Flash sales and limited-time offers are available only during the specified promotional period. Start and end times will be clearly stated for each promotion.
All times stated are UK time unless otherwise specified. It is your responsibility to ensure you place your order within the promotional timeframe.
Flash sale discounts are automatically applied at checkout during the promotional period. No discount code is required unless specifically stated.
Products are subject to availability. If a product becomes unavailable during a flash sale, we will notify you and offer a refund or alternative product where possible.
4. Free Gifts with Purchase
Free gift promotions require you to meet the minimum spend or purchase requirement as specified in the promotion. The qualifying spend is calculated after any discounts but before delivery charges.
Free gifts are subject to availability and may be substituted with items of equal or greater value if the advertised gift is unavailable.
Free gifts cannot be exchanged for cash or credit. If you return the qualifying purchase, the free gift must also be returned. If the free gift is not returned, its retail value may be deducted from your refund.
Images of free gifts are for illustrative purposes only. Actual items may vary slightly in appearance, color, or packaging.
5. Spend and Save Promotions
Spend and save promotions offer a discount when you reach a specified spending threshold. The qualifying spend is calculated on eligible products before any discounts and excludes delivery charges.
Discounts are applied automatically at checkout once the spending threshold is met. If your order total falls below the threshold due to returns or cancellations, the discount will be removed and additional payment may be required.
Multiple spend thresholds may apply to a single promotion. The highest applicable discount will be applied to your order.
6. Competition and Prize Draw Terms
Eligibility
Competitions and prize draws are open to UK residents aged 18 or over unless otherwise stated. Employees of Fragrance Click Ltd, their families, and anyone professionally connected with the competition are not eligible to enter.
By entering a competition, you confirm that you are eligible to enter and that you agree to be bound by these terms. We may require proof of eligibility.
How to Enter
Entry methods will be specified for each competition. Entries must be received by the closing date and time stated. Late or incomplete entries will be disqualified.
We accept no responsibility for entries that are lost, delayed, or not received for any reason. Proof of sending is not proof of receipt.
Winner Selection and Notification
Winners will be selected at random from all eligible entries received by the closing date unless the competition is skill-based, in which case judging criteria will be stated.
Winners will be notified by email or social media direct message within the timeframe specified in the competition terms. Winners must claim their prize within the stated timeframe or the prize may be forfeited.
If a winner cannot be contacted, does not respond within the required time, or is ineligible, we reserve the right to offer the prize to another entrant.
Prizes
Prizes are as described in the specific competition terms. Prizes are non-transferable and cannot be exchanged for cash or alternatives.
We reserve the right to substitute prizes of equal or greater value if necessary. Prize suppliers may have additional terms and conditions that apply to the use of prizes.
Publicity
We may publish the surname and county of winners to comply with the Advertising Standards Authority requirements. If you object to this, please contact us, although we must still provide this information to the ASA if requested.
By entering, you agree that we may use your entry for promotional purposes unless you notify us otherwise.
7. Social Media Competitions
Social media competitions may be run on platforms including Instagram, Facebook, and Twitter. To enter, you must have an account on the relevant platform and your profile must be public for the duration of the competition.
Your use of social media platforms is subject to their own terms and conditions. Our competitions are not sponsored, endorsed, or administered by these platforms.
Entry requirements will be specified in the competition post. This may include following our account, liking a post, commenting, or tagging friends.
8. Exclusions and Restrictions
Unless otherwise stated, all products on our website are eligible for promotional discounts. We do not exclude specific brands from promotions.
There is no maximum limit on the number of items you can purchase during a promotion unless specifically stated for that particular offer.
Promotional discounts apply to the product price only and do not include delivery charges unless explicitly stated.
9. Returns and Refunds on Promotional Items
Our standard returns policy applies to all promotional purchases. You can return products within 90 days of purchase for a refund or exchange.
If you return an item purchased with a discount code, you will be refunded the amount you actually paid, not the original full price.
If you return part of an order that qualified for a spend threshold discount, and the remaining items fall below the threshold, we may adjust your refund accordingly.
10. Fair Usage
Promotional offers are intended for personal use only. We reserve the right to cancel orders or refuse entry to competitions if we believe you are acting in breach of fair usage, including purchasing for commercial resale.
We may limit the number of times a single customer can use a particular discount code or enter a competition if we suspect abuse of the promotion.
11. Liability and Force Majeure
We accept no liability for any loss, damage, or disappointment suffered as a result of participating in a promotion or accepting a prize, except where caused by our negligence.
We reserve the right to cancel, suspend, or modify any promotion if circumstances beyond our reasonable control make it necessary to do so. This includes technical failures, supplier issues, or changes in law.
12. Data Protection
Personal data collected through promotions and competitions will be processed in accordance with our Privacy Policy. We will only use your data for the purposes of administering the promotion and will not share it with third parties except as necessary to fulfill the promotion or as required by law.
13. Changes to Promotional Terms
We may update these Promotional Terms and Conditions at any time. Updated terms will apply to promotions launched after the update date. Promotions already in progress will continue under the terms in effect when they were launched.
14. Governing Law
These Promotional Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about our promotions or these terms, please contact us:
Email: support@fragranceclick.co.uk
Address: Fragrance Click Ltd, C/O ABL, UNIT 1A, Central Road, Dartford, Kent, DA1 5BG
Company Number: 12092721