Frequently Asked Questions
Find answers to common questions about our products and services
How do I pay for my order?
We accept a wide range of payment methods to make checkout as easy as possible. You can pay using the following credit and debit cards: Visa, Mastercard, and Maestro. We also accept PayPal for a fast and secure checkout experience, and Apple Pay for quick payment on supported Apple devices. All payments are processed securely and your card details are never stored on our servers.
Do prices include VAT?
Yes, all prices include VAT.
Are your products authentic?
All of our products are authentic and come in the full manufacturer's packaging.
Do you have discount codes?
Yes, we do! Sign up to our newsletter to get all of our special offers to your inbox.
How quick can I get my order?
Generally orders arrive within 2 to 3 working days for our free service. Orders are packed the same day Monday to Friday if ordered before 2pm. We also offer expedited services if you need items quicker. Please visit our Delivery page for full details on all available services and prices.
Can I order over the phone?
At this time we do not have the facilities to take orders over the phone.
What currency do you accept?
At this time we only accept GBP (British Pounds).
How can I track my order?
When your order gets collected by the carrier you will receive a shipment email with your tracking number. You can click directly on the tracking number in that email, or visit the Royal Mail tracking page and enter your tracking number there.
How can I return my item?
We accept returns within 90 days of purchase, completely free of charge. For full details on how to start a return, please visit our Returns page.
Do I have to register to place an order?
Quite simply no, customers can checkout as a guest. We recommend creating an account so you can easily see order history and store delivery addresses which can make checking out in the future easier.
Is this a secure site?
Absolutely. We take the security of your personal and payment information very seriously. From the moment you enter the checkout, all data is fully encrypted using SSL (Secure Sockets Layer) 128-bit technology, which is the strongest level of encryption available, ensuring your details are safe at every step. Payment transactions are processed securely and your card details are never stored on our servers. All personal information is handled in accordance with the Data Protection Act 2018, so you can shop with complete confidence and peace of mind.