Warranty
Last updated: July 2026
Do We Offer a Warranty?
Fragrance Click does not offer a separate product warranty or guarantee on the fragrances we sell. As a retailer of genuine branded products, any manufacturer guarantee that may apply is provided by the brand owner, not by us.
This does not affect your rights. If something is wrong with your order, you are fully covered by our returns policy and by your statutory rights as a consumer, as explained below.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, we will put it right. You can return it for a full refund, and we cover the cost of return shipping.
Please contact us before returning a faulty or damaged item, and include a photo of the issue if you can. This helps us resolve things quickly. Full details of how to return an item are on our Returns and Refunds page.
Your Statutory Rights
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If they are not, you may be entitled to a repair, replacement, or refund. Nothing on this page affects your statutory rights.
Contact Us
If you have any questions about a product or a return, please contact us: