Shipping & Delivery Policy
Free Royal Mail Tracked 48 Shipping on Every Order
We've partnered with Royal Mail to offer you flexible shipping options that suit your needs. All orders are fully tracked so you know exactly where your parcel is every step of the way.
Your Shipping Options
Free Royal Mail Tracked 48 Shipping on Every Order
Every order ships free with Royal Mail Tracked 48, arriving within 2 to 3 working days at no extra cost. Perfect for when you're not in a rush!
Need it sooner? We have faster options available at checkout.
Available Services:
Where We Ship
We ship to UK addresses only. This includes mainland UK (England, Scotland and Wales), Northern Ireland, the Isle of Man, Jersey and Guernsey. In short, anywhere with a UK postcode.
Unfortunately we're unable to ship to addresses outside these areas at this time.
Order Processing and Handling Time
Want your order shipped the same day? Make sure you place it before 2pm and we'll get it on its way to you that very day. Orders placed after 2pm will be packed and dispatched the following business day.
Orders placed after 2pm on Friday will be shipped on Monday. If Monday falls on a bank holiday, your order will be dispatched on the next available business day.
All Shipments Are Fully Tracked
You'll receive tracking updates so you know exactly where your parcel is every step of the way. Happy shopping!
Track Your Order
Once your order has been dispatched you can track it at any time using the Royal Mail tracking page. Simply click the link below and enter the tracking number found in your shipment confirmation email.
Alternatively, you can click directly on the tracking number in your shipment email and it will take you straight to your tracking information.
Missing or Delayed Orders
In the rare event that your order has not arrived within the expected timeframe, please start by checking the tracking information in your shipment confirmation email, as this will usually show the current status of your parcel.
If the tracking has not updated or your parcel has not arrived, please allow up to 10 working days from the date of dispatch before an item can be treated as lost by Royal Mail. Once this period has passed, get in touch with our customer service team and we'll investigate straight away, including raising a claim with Royal Mail where needed.
You can reach us at support@fragranceclick.co.uk or on 0800 494 7911 and we'll do everything we can to put things right.
Need Help With Your Shipping?
Our customer service team is here to help with any shipping questions.
Contact Us About Shipping
Have questions about your shipping? We're here to help.